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General Help

General Help

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Out of Stock Items and Backorders
 
On occasion, we run out of an item. Generally that item will be in stock shortly, however, if it just so happens that an item is not available when you place your order, we will notify you. At that point we can either ship the rest of your order immediately and backorder the missing item, or we can hold the order and ship it complete. If an item is backordered, it will be shipped to you as soon as it becomes available, and at no additional shipping cost to you. We'll let you know when we expect the missing piece, and then it's your call.



Payment Options

On this website, we accept VISA, Mastercard, Discover, American Express and of course OMM gift cards. Net-30 accounts may charge on the website, just as you would in person or on the phone. If you have a net-30 account, please contact us so we can ensure your website account is set up properly for you. Sorry, we do not offer C.O.D..



Returns

Returns are generally accepted up to two weeks after you receive your order, however, we always do our best to work with you, the last thing we want is an unhappy customer.

 

 
Store Accounts

We would love to have the opportunity to win your business. We love to be competitive, and we love to be on the top of your go-to list, so for you this means we are willing to do whatever we can to make sure we get and keep your business. So tell us what you need, what is your plan? Tell us who you are and we'll do our best to make sure we get you the best prices on your supplies. Please contact us with your item list via phone or email. Don't forget to provide your contact information as well.
 
Toll-free phone: 833-MAROGER (833-627-6437)
Email: info@oldmastersmaroger.com 



Teacher & School Accounts

If your school, or you as a teacher, purchase ten or more Old Masters products at a time then there are ways we can help make your purchasing easier and more fruitful. In addition to offering net-30 accounts to make your purchasing easier, there is also an additional discount for accounts who pay on time. We can set up custom accounts with special pricing, special delivery terms or probably anything else you need to make your job easier. For example, we've brought in materials that teachers weren't able to find elsewhere. We work with many schools and teachers on an open PO basis, allowing them to purchase their supplies when they need them throughout the year. In short, we want to work WITH you. Without the support of educators, we would cease to exist, so let us know who you are because we want to make you happy.



Net-30 Accounts

If you have a Net-30 account with Old Masters Maroger you may charge on the website just as you would in person or on the phone. Please contact us so we can ensure your website account is set up properly for you. You must sign in to charge an order to your account. Upon checkout you will see that all of your account information is already filled in, as well as fields for PO#'s and authorized purchasers if your account is set up to require them.

If you do not have a Net-30 account and would like to open one, please contact us and we'll be happy to get that process started for you.
 
 
International Orders
 
We currently ship only Flemish Maroger and Italian Wax Medium internationally. We do not ship varnish, black oil or linseed oil. You will be charged the actual shipping charges for your order. This can vary based on distance and weight. We'll find the best option and contact you to verify the order info and charges before shipping. Please provide a phone number and email for this purpose. Orders will not ship without verification and approval. Click here for more on International orders.



Distribution

We offer the ability to open a special wholesale account. If you are a retail reseller, let us know, perhaps we can help you. We can supply you with the art materials you need at a strong discount, in many cases better than most other distributors. Contact us and we'll give you the lowdown.

 

Privacy

At Old Masters Maroger we want you to be able to shop worry free. While we do store some of your information, rest assured we will never sell or trade it to other companies or persons. We hold your information for two reasons, to make it easier for you to order from us in the future and to notify you of sales and happenings at Old Masters Maroger. That's it. And if you don't want to know about sales, then just let us know, and we'll make sure you aren't on the mailing lists.



Site Policies and Standards

All pricing on this site is in American Dollars. If you see a deal that's too good to be true, double check it, it might be real, it might be a very rare mistake in which case we'll do our best to make good with you. Some items are sold in different quantities and the pricing is as such, please read the full descriptions on items before purchasing. Prices are subject to change without notice.
 

 

Shipping Information

 

Checking the Status or your order

There are two ways to check the status or your order. You can either call us, and we'll look it up for you, or use the link in your receipt email. The link should direct you to a page on this site with your order details, current status, and tracking info if available. If you call, please specify that the order was placed via the website, as it cuts down on the searching time and thus the time to get your answer.

 

 

Shipping Information

Generally all domestic orders are shipped via UPS, unless going to a P.O. Box or correctional facility. International orders are shipped U.S. Postal Service. Alaska and Hawaii are done on a case by case basis depending on who can offer the best rate for the package in question. Ground Shipping Rates:
 
For simplicities sake, our shipping prices for the 48 contiguous United States are based on order total.
 
Domestic Shipping
   
 If your order total is Flat Rate
 Less than $60  $9.95
 $60 to $89.99  $11.95
 $90 to $139.99  $13.95
 over $140  FREE
 
 
 
 
 
 
 
 
 
 
 International Shipping
 
 If your order total is Flat Rate
 Less than $50  $15.00
 $50 to $150.00  $20.00
 over $200  FREE
 
 
 
 
 
 
 
 
 
 Alaska and Hawaii - For shipping purposes, there is no real ground service to AK or HI. Therefore, we do our best to find the best fit for the products in question. You will be notified of the shipping charges before we ship to ensure that you are okay with them, we understand that they can get out of hand on large or exceptionally heavy items, and we don't want to give you any unwanted financial surprises.

International Orders - We currently ship only Flemish Maroger and Italian Wax Medium internationally. We do not ship varnish, black oil or linseed oil. You will be charged a flat rate per price total (as shown above-right). If a problem occurs we will find the best option and contact you to verify the order info and charges before shipping. Please provide a phone number and email for this purpose. Orders will not ship without verification and approval.

Free Shipping - Free shipping applies only to ground shipments of normal size and weight. Oversized products, and on occasion, exceptionally heavy products may incur a larger shipping fee. Free Shipping only applies to one destination per order. If you are having your order shipped split between different locations you will only get free shipping on the closest destination.
 
Expedited or Rush Shipping - Expedited shipping options are available at additional cost. You will be charged the actual shipping rate. Please indicate how you'd like your order to go, or the day you need it to arrive, as well as a phone number in the special instructions upon checkout. We'll contact you to verify the costs and order information with you.
 
Gift Cards - Orders with only a gift card on them will not be charged shipping.

Orders are generally processed within 1 - 2 business days. Shipping time after that is generally based on your proximity to our warehouse in southern California. See the map below for transit times.
 
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Mail Order
 
If you would like to order via postal mail please click here to download and print OMM's mail order form or browse this site and fill a cart, then print it, and mail it to us with a check or money order. Using the website cart will get you an accurate total for your purchase. If you don't have the ability to print, you could simply write down your list of items (including item number, description and price) and mail it to us along with a check or money order for your total. You may also place an order over the phone, which is convenient if you have any questions about particular products or policies. Our phone sales staff is VERY knowledgeable, and can guide you to the best products for your needs.
 
Download & Print OMM Mail Order Form

If you are not using the order form above, please include the following in your mailing:
  • Complete Shipping Information
  • Complete Billing Information - This includes the Name and Address of the person or company paying the bill.
  • Alternative forms of payment - If you want to use a gift certificate or gift card to pay for your order, please provide the number. You could also charge your order by providing a credit card number and expiration date. We don't recommend this method as the U.S. Postal service is not the most secure system.
  • Items Ordered - For each item, please include: Contact Information - the best way to contact you, in case there are any questions about your order.
    • Item number
    • Description
    • Quantity
    • Size/Color Information (if applicable)
    • Price
    • Shipping
    • Total.

Mail your order to:

Old Masters Maroger
P.O. Box 1936
El Prado, NM 87529
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